Warranty and Return

Limited Warranty

This warranty does not affect your legal rights in accordance with the laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by the laws of your country or region. When the warranty period of this policy is not sufficient to cover the scope of the law in your country or region, your local policy regulations shall prevail.

How to obtain warranty service

If the product does not work properly during the warranty period, please email us at support@commarker.com for after-sales service. Your email should contain a valid purchase order number or any other proof of purchase.

ComMarker will try to analyze and solve your problem through online service. If the problem cannot be solved through remotely, you may need to send the product to ComMarker’s repair center. If the problem occurs within the warranty period, ComMarker will repair or replace the product and provide after-sales service for free.

This warranty does not apply to

• products or parts whose warranty expired;
  
•  products purchased through channels that are not authorized by ComMarker, or products resold by other buyers;
  
• normal discoloration, wear and tear, and consumption that occur during the use of the product;
  
•  failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper handling, use of the product not for the reasonable intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);
  
•  failure or damage caused by installation, repair, alteration, addition, or removal by any agency or personnel not authorized by ComMarker;
  
• damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure to follow the official manual or instructions;
  
• products or parts whose original identification information has been modified, altered, or removed;
  
•  products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;
  
• failure or damage caused by using of software that is illegally authorized, non-standard or not publicly available;
  
• damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;
  
•  failure or damage caused by virus infection, hacker attacks, or other malicious infringements;
  
•  failure or damage caused by force majeure or accidents;
  
•  damage that occurs during its transit back for repair;
  
• other failure or damage not caused by the quality of the product;
  
•  products that can operate uninterruptedly or without errors.
  
  ComMarkerdoes not assume responsibility for the issues above. If you run into the issues above, contact relevant parties for solutions.

Special notes

• Product packaging, complimentary items, consumables, and accessories are not covered by the warranty, but if problems occur when the product is under use for the first time after it’s purchased, the product can be replaced without charge.ComMarkerwill charge some fees to cover the costs if there’s a need to add packaging, accessories, or need for refurbishment.
  
• ComMarker will not be responsible for any other promises made by agents that are not guaranteed by ComMarker.
  
• For products that will be discontinued or have been discontinued, relevant departments of our company will issue an announcement and send a contact letter to the agents to inform the final maintenance date of the product after which the warranty service will be terminated.
  
•  For products sold with separate agreements on after-sales service terms, the contract confirmed by ComMarker shall prevail.
  
•  If you submit a valid claim under this Limited Warrant, ComMarker at its sole discretion will
  (1) provide you with detailed instructions and new or refurbished parts to repair the product;
  (2) authorize your return of the product for
  (3) repair with new or refurbished parts
  (4) replacement with a new or refurbished product that is equivalent to the product to be replaced
  (5) a refund of the purchase price.

Scope of responsibility

• During the provision of after-sales service, ComMarkerwill cover the loss of product only when it assumes the responsibility for transit and repair.
• UNLESS OTHERWISE REQUIRED BY LAW, IN NO EVENT SHALL COMMARKER BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE COMMARKER’S PRODUCTS, HOWEVER, CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF COMMARKERHAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Relationship of consumer law to this policy

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or from country to country or province to province). Except as permitted by law, ComMarker does not exclude, limit, or suspend other rights you may have, including those that may arise from noncompliance with a sales contract. To fully understand your rights, you should consult the laws of your country, province, or state.
Policy Restrictions Subject to Consumer Law.
To the extent permitted by law, this warranty and the remedies created are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express or implied, to the extent permitted by law. ComMarker disclaims all statutory and implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose, and warranties against hidden or delayed defects. to date, such warranties cannot be disclaimed, and ComMarker limits the duration and remedies of such warranties to the duration of this express warranty and, at ComMarker’s option, to the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on the duration of implied warranties (or conditions), so the above limitations may not apply to you
 
❗ NOTE:
This after-sales policy may vary according to local laws and regulations, and ComMarker reserves the right to interpret and modify this warranty policy at any time at its sole discretion.

Return & Replacement policy

We hope you’re delighted with your order. We understand that sometimes you would like a refund or a replacement. As long as an item fits the requirements in this policy, we will offer the service for you.
Depending on the order status, you can contact us through the method below

What return policy covers

• The products are purchased from ComMarkerOfficial Online Store
• Within 30 calendar days starting from 00:00 on the dayafter receiving a product if the product has no manufacturing defect
  
• Within 30 calendar days starting from 00:00 on the dayafter receiving a product if the product has a manufacturing defect

What will cost

• Within 14 calendar days after receiving a product, you don’t need to pay for the service fees.
  
• Between 15 to 30 calendar days after receiving a product if the product has no manufacturing defect, you will need to provide the original receipt and pay a service fee for the refund.

Package Status	Product Category	Service fee*
Unopened	Machine	10%
Unopened	Accessory	15%
Opened, Unused	Machine	15%
Opened, Unused	Accessory	20%
Opened, Used	Machine	30%
Opened, Used	Accessory	30%

• All products, packages, and materials must be intact.
  
• If it’s a machine, it must have lasered less than 50 times.
  
• Materials and filters purchased separately can’t be returned.

*Note:

• The percentage of the service fee will be calculated on the total price of the order, including tax and shipping costs.
• All products, packages, and materials must be intact. Please keep the original packing box in case you need to send back the products, or it might impact on the progress of return
  
• We will issue a refund within a maximum of 14 days from the day on which we have received the goods back. You can see the refund in your bank account or credit card statement after the refund is issued. In certain circumstances, refund timeframes may be longer. For more information about our refund policies and how long it will take for you to receive your refund, please contact our customer services.
  
• The service fee does not include return shipping fee. Please note that if you want to cancel the order or return the product within 30 calender days from receiving without any product manufacturing defect, you will pay for the shipping fee.

What replacement policy covers

• The products are purchased from ComMarkerOfficial Online Store
  
• Within 90 calendar days starting from 00:00 on the day after receiving a product if the product has suffered substantial damage in transit.
  
• Within 90 calendar days starting from 00:00 on the day after receiving a product if the product does not match the original description.
  
• Within 90 calendar days starting from 00:00 on the day after receiving a product if the product has a manufacturing defect.

What will cost

• The products are purchased from ComMarkerOfficial Online Store
  
• Within 90 calendar days starting from 00:00 on the day after receiving a product if the product has suffered substantial damage in transit.
  
• Within 90 calendar days starting from 00:00 on the day after receiving a product if the product does not match the original description.
  
• Within 90 calendar days starting from 00:00 on the day after receiving a product if the product has a manufacturing defect.

In other non-statutory conditions, subject to ComMarker approval and to the extent complies with local laws, ComMarker may charge you additional fees as follows

Period	Service Fee
Within(Including) 14 days	/
Between 15 to 30(Including) days	15%
Between 30 to 90 days	30%

• The service fee does not include shipping fee for returning the original product. Please note that if you want to replace the product within 90 days without any product manufacturing defect, you will pay for the shipping fee.

What will not cover

• The product has been received for more than 30 days, the product cannot be returned.
  
• The product has been received for more than 90 days, the product cannot be replaced.
  
• The product was purchased from non-ComMarkerchannels.
  
• The product returned to ComMarkerdoes not include all original accessories, attachments or packaging, or items that were damaged due to improper use.
  
• The product is found to be free of defects after all appropriate tests.
  
• Failure or damage is caused by improper use, maintenance, or storage, such as:
• improper handling;
  
• Use the product for illegal purposes;
  
• improper plugging or unplugging of external devices;
  
• dropsor improper external crash;
  
• exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc;
  
• infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.), etc.
  
• Failure or damage is caused by any installation, repair, alteration, addition or disassembly by agencies or personnel who are not authorized by ComMarker.
  
• Modification, alteration or removal of the original identification information of the product or components.
  
• Damage is caused by uncontrollable external events (fire, flood, strong wind or thunderstorm).
  
• The product received fails to be sent back to ComMarkerwithin seven (7) calendar days after ComMarkerconfirms the replacement request.

Disclaimers

• Only approved returns requests are accepted.
  
• ComMarker, at its sole discretion, reserves the right to refuse returns of any merchandise that does not meet the return requirements as outlined in the refund and return policy.
  
• ComMarkerwill only accept returns to the address provided to you in your return confirmation email.
  
• ComMarkerwill not accept any drop-off returns. All returns must be mailed.
  
• Each item must be returned in the same condition as you communicated to us. Items purchased must be returned by following the instructions indicated by us. In most cases, we’ll provide you with a pre-paid return label. Each label is linked to a specific return. To make sure that you receive a timely and correct refund, please include only the items listed on your return label in the corresponding box.
  
• Where applicable, a return shipping fee plus tax (if any) will be deducted from your refund. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the items you’re returning. We’ll always display the most accurate return costs and methods available for your items.
  
• We reserve the right to refuse returns or to charge you fees and expenses if the product isn’t received in the condition you communicated with us.
  
• When returning a product for any reason, you must do so in the exact conditions you received it from us. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in the same item, and must de-latch any account possibly latched to the same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from us. We will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become our property, and that we are therefore entitled to sell it to third parties at our full discretion.
  
• Gift Cards are non-returnable items. However, unused gift cards may be eligible for a refund by using customer service.

❗ NOTE:
This after-sales policy may vary according to local laws and regulations, and ComMarker reserves the right to interpret and modify this warranty policy at any time at its sole discretion.